Frequently Asked Questions

Firewall Messages

Why do I keep seeing "Allow Access?" prompts?

How do I turn off "Allow Access?" prompts?

How do I turn off "Communication Blocked" notices?

How do I turn off "Keep Program Policy?" prompts?

Zone Security - Basics

How do I designate a computer or Web site as trusted?

Why should I close some ports?

How do I close or open ports?

Zone Security - Custom Ports

If you are designating custom port settings, the following show the ports used by some popular applications.

 

What ports are used for...

Instant messaging/IRC?

Streaming media, like Windows Media Player?

iTunes?

Microsoft NetMeeting?

Note: The most reliable way to determine the ports used by a program is to contact the product vendor or refer to that product's documentation.

Communication for Specific Features and Programs

The PC Usage tab of the Setup Wizard and the General tab of the Settings window allow you to enable communications for certain features and third party tools you may use on your computer.

 

How can I enable communications for...

America Online® (AOL)

iTunes?

Skype?

World of Warcraft?

Microsoft Exchange server?

Remote Desktop?

Sharing of files, folders, or printers over a network?

Network Activity

I just enabled Network Activity. Why is my Web access not enabled?

General Product Questions

What is the cost of technical support?